Return & Refund Policy
Minisobeat Privacy Policy
Last Updated: July 8th, 2025
Order Cancellation
If your order has not been processed, you can cancel the order within 2 hours after completing payment via email to our customer service at support@minisobeat.com, with your order number, contact info, and reasons to cancel.
We will process your payment cancellation and refund within 5-7 business days.
Minisobeat 30-Day Refund Guarantee
We stand by our products with a 30-Day Satisfaction Guarantee from the date your order arrives at the designated delivery address. If you’re not completely satisfied, contact our support team at support@minisobeat.com to initiate a return.
Eligibility Requirements
To qualify for a refund:
• Unused & Undamaged: Products must be in original condition with no signs of wear, tear, or customization.
• Complete Packaging: All accessories, free gifts, and original packaging (e.g., boxes, manuals) must be included.
• Proof of Purchase: Valid order confirmation or invoice from Minisobeat Official Website (https://www.minisobeat.com/) is required.
How It Works1. Contact Support: Email us within 30 days of delivery.
1. Contact Support: Email us within 30 days of delivery.
2. Return Shipping:
• The original shipping fee and insurance are non-refundable.
• Non-quality issues: Customer covers return shipping costs.
• Defective products: Minisobeat provides a prepaid return label.
3. Minsobeat Inspection: Refunds begin within 5 business days after we verify the returned item at our warehouse.
4. Refund Method: Funds will be credited to your original payment account.
Important Notes
⚠️ Non-Minisobeat Website Purchases: If you have purchased from other channels, please seek help from the appropriate channels.
⚠️ Late Returns: Refund requests for non-defective products after 30 days cannot be processed.